Technical Assistance
LEM SOLUTIONS has built its image of quality by creating a Technical Assistance and After Sales Support structure for the whole LEM CERAMIC range that has no equal.
Assistenza Tecnica
LEM SOLUTIONS has built its image of quality by creating a Technical Assistance and After Sales Support structure for the whole LEM CERAMIC range that has no equal.
Our customer can always count not only on qualified technicians, who will keep the photoceramic printers efficient, but also on the specialist of colors for example or of ceramic supports for “white” or all that is supplied.
We are able to guide him in the setting up, in the calibration, in the repair even remotely with all new methods and also in the solution of the organization problems of his own photoceramic production.
Our staff is made up of 4 technicians with twenty years of experience in the digital photoceramics sector.
Requests for technical intervention are directly sorted to the responsible technician, to avoid errors and misunderstandings to a minimum and are managed through a computerized system, which allows you to view in real time the history of the photoceramic printer subject to maintenance, so as to optimize times and service rendered to the Customer.
Each LEM CERAMIC photoceramic printer installed at our customers still has a historical logbook in paper where all the interventions and the parts replaced throughout our activity are displayed.
Quality assistance
LemSolutions we have 4 certified technicians with specialized courses in Canon available throughout the national and international territory, we are constantly updated on all new products and new technologies we are able to intervene promptly and resolutely to provide all the assistance necessary to solve every situation, from emergency repair to preventive maintenance, from functional verification to operational instruction.
All our technicians are Canon-enabled and certified through specific technical courses before operating in the field and the degree of preparation is constantly checked by a technical manager.
Scheduled assistance for maintaining quality
LEM SOLUTIONS has provided special criteria and assistance and maintenance contracts, including preventive ones, to meet all the needs of our photoceramic customers.
In addition to traditional services, which include:
installation, testing and testing at the customer’s, instruction in the use of equipment, modifications and general overhauls, scheduled maintenance, extraordinary maintenance, LEM SOLUTIONS snc offers all the support necessary for maintaining quality and optimization of the LEM CERAMIC printing system
In particular, our Technical Assistance Center provides:
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Unlimited calls contract excluding spare parts
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Single call annual contract
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Complete overhaul of ceramic printing systems
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LogBook (Technical sheet and history of interventions)
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Unlimited Remote Assistance Agreement
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Video conference on printing systems for photoceramics
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Contract for color profiling